COVID-19

FREQUENTLY ASKED QUESTIONS

We would like to take this opportunity to send you our best wishes during this COVID-19 crisis and hope that we can answer some of your questions below.


25/03/2020    

IS THE AUCTION GOING AHEAD?

Yes, all of our auctions will go ahead behind closed doors. We are closely monitoring the govermenment guidelines for COVID-19 and taking the necessary steps to protect both our staff and clients. Please stay home, stay safe and bid via the internet or telephone.

 

WHEN IS THE NEXT 'LIVE' AUCTION?

Our Motorcycle auction will take place on Tuesday 7th April, with our Motorcar auction approx. three weeks later on Wednesday 29th April.

 

WHERE CAN I VIEW THE DETAILS OF THE LOTS?

All information and photographs of the lots can be found on our Upcoming Auctions page, our specialists have obtained additional photographs and walk round videos where possible which can be found on the individual lot pages.

 

ARE HISTORY FILES AVAILABLE TO VIEW?

We are uploading photographs of history files to the individual lot pages for your perusal.

 

HOW DO I SPEAK TO H&H?

By calling our normal office number +44 (1925) 210035. Our reception staff are striving to answer as many telephone queries as possible. If you wish to speak to a specialist direct please visit our Meet The Team page where direct email addresses and mobile phone numbers can be found.

 

HOW DO I CONSIGN TO AUCTION?

Please complete the form on the Consign Now area of our website and one of our specialists will contact you to discuss your entry.

 

WILL MY ITEM BE VALUED BY H&H?

To comply with social distancing rules and protect our NHS during these unprecedented times we have adapted our approach to viewings. For those who are tech-savvy, our specialists will conduct virtual visits using video calling. Alternatively, we have put in place a strict ‘no-contact’ protocol for those clients who still wish us to inspect and photograph their vehicles first hand. The visiting specialist will be wearing appropriate PPE and can view the vehicle whilst you remain indoors and discuss its value with you via the telephone.

 

DO YOU GUARANTEE MY FUNDS ARE SECURE?

We operate a ring-fenced client account to protect both vendor and purchaser's funds. All proceeds are held securely and paid 14 days following receipt of cleared funds or transfer of the item.

 

HOW DO I REGISTER TO BID?

Please visit the My Account section of our website to register/login and place a bid.

 

WHY AM I NOT APPROVED FOR ONLINE BIDDING?

Please ensure the card used is in your name and registered to the same address as that entered on your account. Our approval system is sensitive to postcode placement, please ensure you postcode is entered in the correct box with correct spacing.

 

HOW DO I LEAVE A BID?

Prior to the auction going 'live' commission bids can be placed on lots by logging in to your account. Once the auction is 'live' the auctioneer will invite bids at the next increment, providing you with the same engagement as the sale room.

 

CAN I REQUEST A TELEPHONE BID?

Yes, of course. Please download the form here.

 

I HAVE SUCCESSFULLY BID, HOW DO I PAY FOR MY PURCHASE?

Our accounts team will be sending all invoices by email containing our bank account details and a payment link for you to pay by debit or credit card.

 

CAN I ARRANGE DELIVERY OF MY PURCHASE?

We are working closely with our preferrred vehicle transport providers EM Rogers & Chas Mortimer who can provide no-contact delivery.

 

Please do not hesitate to contact us if you have any questions and stay safe (+44) 1925 210035 or info@handh.co.uk.

 

Thank you for your continued support and we look forward to being of assistance.

 

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